Question 1

What cleaning services do you offer?

Accepted Answer

We specialize in three core services: Carpet Cleaning, Tile & Grout Cleaning, and Upholstery & Furniture Cleaning. Each service includes eco-friendly, pet-safe solutions and a customer-satisfaction guarantee.

Question 2

What cleaning method do you use?

Accepted Answer

We use hot water extraction (also known as steam cleaning) for all our services. This method involves injecting hot water at high pressure into carpet fibers, tile surfaces, or upholstery fabric, then simultaneously vacuuming up the dirty water. This is the most effective method for removing dirt, pollutants, allergens, and residue from your surfaces.

Question 3

Do you move furniture?

Accepted Answer

We include light furniture moving (sofas, chairs, tables, etc.) at no extra cost. Heavy items such as beds, dressers, and pianos can be moved with our Furniture-Moving add-on.

Question 4

Are your cleaning products safe for kids & pets?

Accepted Answer

Absolutely. Every solution we use is non-toxic, biodegradable, and pet-safe. We rinse with clear water afterward so no residue is left behind.

Question 5

How often should I have my carpets professionally cleaned?

Accepted Answer

For households with kids, pets, or allergy sufferers we recommend every 6–12 months. For lighter-use rooms every 12–18 months is usually sufficient.

Question 6

Can you remove pet stains & odors?

Accepted Answer

Yes. We use specialized enzyme treatments that break down the source of odor and discoloration. Severe damage may require pad replacement, which we’ll inspect and discuss on-site.

Question 7

What’s the difference between steam cleaning & dry cleaning?

Accepted Answer

We use hot-water extraction (often called “steam cleaning”) because it removes the deepest soil and allergens. Dry-chemical methods only surface-clean and can leave residues.

Question 8

How soon can I book?

Accepted Answer

We usually have next-day availability. Same-day service is offered at an extra cost (subject to schedule)

Question 9

Do you offer commercial cleaning?

Accepted Answer

Yes—offices, churches, property-management turnovers, and retail spaces. We provide flexible scheduling (after-hours, weekends) and volume discounts.

Question 10

What cities do you service?

Accepted Answer

Greater Saint Louis, MO plus most of southwestern IL. A full list is on our “Service Areas” page, but if you’re nearby chances are we come to you.

Question 11

What payment methods do you accept?

Accepted Answer

Cash, check, Visa, Mastercard, Amex, Discover, Apple Pay, Venmo, Cash App, and Google Pay. Payment is due upon the completion of the service unless you have a corporate account.

Question 12

Do you guarantee your work?

Accepted Answer

100 %. If spots return within 30 days, so do we—free of charge. Our goal is your complete satisfaction and a 5-star review.

Question 13

Can I get an online quote?

Accepted Answer

Yes! Use the “Book Online” button at the top of every page. Final price is confirmed on-site before we start.

Question 14

How much does carpet cleaning cost?

Accepted Answer

Our carpet cleaning typically ranges from $100-$200 for a standard 2-3 bedroom home. We offer per-room pricing starting at $50-$80 for one room. To get an idea of how much it will cost use our 'Instant Quote' option after clicking 'Book Online' at the top on the page.

Question 15

Do you offer free estimates?

Accepted Answer

Yes! We provide free, no-obligation estimates for all our services. You can schedule an estimate online through our booking system or call/text us at (314) 930-9121. We'll assess your specific needs and provide transparent, upfront pricing.

Question 16

How far in advance should I schedule?

Accepted Answer

We recommend scheduling 3-7 days in advance, especially during busy seasons. However, we often have same-day or next-day availability for urgent cleaning needs. Contact us to check our current availability.

Question 17

Do you offer same-day service?

Accepted Answer

Yes, we offer same-day service when our schedule permits. Same-day service may include an additional fee depending on the time of request and location. Call us at (314) 930-9121 to check availability.

Question 18

How should I prepare for your arrival?

Accepted Answer

Please remove small items and breakables from furniture you'd like moved. Light vacuuming beforehand is helpful but not required. Ensure your outside water spigot is working and clear the closest driveway spot for our truck-mounted equipment. We'll handle the rest!

Question 19

Do you move furniture?

Accepted Answer

We move smaller furniture items at no extra charge and place protective pieces underneath. However, we don't move large items like china cabinets, king-size beds, electronics, or unstable furniture. Moving medium to large furniture may incur an additional charge.

Question 20

How long does the cleaning process take?

Accepted Answer

Cleaning time varies by service and area size. Typically, carpet cleaning takes 20-30 minutes per room, tile & grout cleaning takes 30-45 minutes per room, and upholstery cleaning takes 15-30 minutes per piece. We'll provide an estimated timeframe during your consultation.

Question 21

Will you need access to water and electricity?

Accepted Answer

Yes, we need access to an outside water spigot and electrical outlet. Our truck-mounted equipment is very powerful and requires these connections to provide the best cleaning results. If access is limited, please let us know when scheduling.

Question 22

How long does it take for carpets to dry?

Accepted Answer

Carpets typically dry in 4-8 hours under normal conditions. Drying time depends on humidity, temperature, and airflow. You can speed up drying by using ceiling fans, air conditioning, or dehumidifiers. Typical dry time is 4–6 hours with normal airflow. Add our Speed-Drying upgrade and we’ll place industrial fans on-site so you can walk on your carpets in as little as 1–2 hours.

Question 23

Can I walk on the carpet immediately after cleaning?

Accepted Answer

Yes, you can walk on freshly cleaned carpets immediately, but wear clean-soled shoes or slippers. Be careful on hard surfaces as damp soles can be slick. Avoid placing rugs or mats back on the carpet until the next day.

Question 24

How long do upholstery and furniture take to dry?

Accepted Answer

Cleaned upholstery and furniture typically dry in 2-6 hours depending on the fabric type and room conditions. We recommend avoiding heavy use until completely dry and ensuring good ventilation to speed the process.

Question 25

What if stains return after cleaning?

Accepted Answer

If stains reappear within 30 days, we'll return to re-clean those areas at no charge. Some stains may 'wick' back up from deep in the carpet padding - this is normal and usually resolves with a second cleaning.

Question 26

Do you offer pet odor and stain removal?

Accepted Answer

Yes! We specialize in pet odor and stain removal using enzyme treatments that break down odor-causing bacteria. Our pet treatment service costs $30-$80 depending on the affected area size and severity. We also offer preventive treatments to help resist future accidents.

Question 27

Can you remove tough stains like wine, coffee, or blood?

Accepted Answer

We have specialized stain removal treatments for most common stains including wine, coffee, blood, grease, and more. While we can't guarantee 100% removal of all stains, our success rate is very high, especially on fresh stains.

Question 28

Do you offer carpet protection services?

Accepted Answer

Yes, we offer 3M Scotchgard protection treatment that helps resist future stains and makes regular maintenance easier. This protective coating is especially recommended for high-traffic areas and homes with children or pets.

Question 29

Can you clean area rugs?

Accepted Answer

We clean area rugs both in-home and at our facility depending on the rug type and condition. Delicate or valuable rugs may require special handling and off-site cleaning for the best results.

Question 30

Why should I get my carpets professionally cleaned?

Accepted Answer

Professional carpet cleaning removes deep-seated dirt, allergens, bacteria, and pollutants that regular vacuuming can't reach. It extends carpet life by up to 50%, improves indoor air quality, eliminates odors, and maintains your carpet's appearance and warranty. Our hot water extraction method removes 98% of allergens and bacteria, creating a healthier environment for your family.

Question 31

What are the health benefits of professional carpet cleaning?

Accepted Answer

Professional cleaning removes dust mites, pet dander, pollen, bacteria, and other allergens trapped deep in carpet fibers. This significantly improves indoor air quality, reduces allergy and asthma symptoms, and creates a healthier living environment. Regular cleaning also prevents mold growth and eliminates odor-causing bacteria.

Question 32

Why is tile and grout cleaning important?

Accepted Answer

Tile and grout cleaning removes embedded dirt, grease, soap scum, and bacteria that regular mopping can't eliminate. Dirty grout harbors harmful bacteria and mold, creating health risks and unsightly discoloration. Professional cleaning restores the original appearance, prevents permanent staining, and extends the life of your tile installation.

Question 33

What is grout sealing and why do I need it?

Accepted Answer

Grout sealing applies a protective barrier that prevents water, stains, and bacteria from penetrating porous grout lines. Sealed grout is easier to clean, resists staining, prevents mold growth, and maintains its appearance longer. We recommend sealing after professional cleaning and resealing every 1-2 years depending on traffic and usage.

Question 34

How often should I have my carpets professionally cleaned?

Accepted Answer

Most carpet manufacturers recommend professional cleaning every 12-18 months to maintain warranty coverage. High-traffic areas or homes with pets, children, or allergy sufferers should be cleaned every 6-12 months. Commercial spaces typically need cleaning every 3-6 months depending on foot traffic and business type.

Question 35

How often should tile and grout be professionally cleaned?

Accepted Answer

Tile and grout should be professionally cleaned every 12-24 months for residential properties, or every 6-12 months for high-traffic areas like kitchens and bathrooms. Commercial properties may need cleaning every 3-6 months. Regular professional cleaning prevents permanent staining and maintains a hygienic environment.

Question 36

What happens if I don't clean my carpets regularly?

Accepted Answer

Neglecting carpet cleaning leads to permanent staining, premature wear, void warranties, poor indoor air quality, allergen buildup, odor retention, and potential mold growth. Dirt acts like sandpaper, cutting carpet fibers and causing irreversible damage. The cost of replacement far exceeds regular professional maintenance.

Question 37

What are the dangers of dirty tile and grout?

Accepted Answer

Dirty grout becomes a breeding ground for harmful bacteria, mold, and mildew, creating serious health risks including respiratory problems, infections, and allergic reactions. Stained grout is nearly impossible to restore without professional treatment, and neglect can lead to structural damage requiring expensive tile replacement.

Question 38

DIY vs Professional Cleaning - What's the difference?

Accepted Answer

Professional cleaning uses truck-mounted equipment with 10x more suction power than rental machines, reaches temperatures up to 250°F, and employs specialized cleaning solutions. DIY methods often leave soap residue that attracts more dirt, can over-wet carpets causing mold, and lack the power to extract deep-seated contaminants. Professional results last 3-4x longer than DIY attempts.

Question 39

Can I clean my carpets myself effectively?

Accepted Answer

While light maintenance is possible, effective deep cleaning requires professional equipment and expertise. Rental machines lack sufficient suction power, often leave carpets too wet, and can damage delicate fibers. Over-wetting can cause mold, shrinkage, and delamination. For best results and carpet longevity, professional cleaning is essential.

Question 40

How can I maintain my carpets between professional cleanings?

Accepted Answer

Vacuum high-traffic areas daily and entire carpets weekly using a quality vacuum with HEPA filtration. Address spills immediately by blotting (never rubbing), use walk-off mats at entrances, rotate furniture to prevent permanent indentations, and consider professional spot cleaning for tough stains. Regular maintenance extends time between professional cleanings.

Question 41

How can I protect my tile and grout?

Accepted Answer

Sweep or vacuum regularly to prevent abrasive dirt buildup, clean spills immediately, use pH-neutral cleaners (avoid harsh chemicals), ensure proper ventilation in bathrooms, apply grout sealer every 1-2 years, and schedule professional cleaning annually. Use mats in high-traffic areas and avoid abrasive cleaning tools that can damage grout.

Question 42

What's the best way to protect my upholstery?

Accepted Answer

Vacuum upholstery weekly using appropriate attachments, rotate and flip cushions regularly, keep furniture away from direct sunlight, address spills immediately by blotting, use arm covers and throws in high-use areas, and apply fabric protection treatments. Professional cleaning every 12-24 months maintains appearance and extends furniture life.

Question 43

Are there any cleaning products I should avoid?

Accepted Answer

Avoid bleach, ammonia, or harsh chemicals on carpets and upholstery as they can cause permanent discoloration and fiber damage. Don't use acidic cleaners on natural stone or grout. Avoid over-the-counter 'miracle' stain removers that often set stains permanently. When in doubt, contact professionals before attempting stain removal.

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